Comparison

Aditya Labs vs Freshdesk — Which is Right for Your Business?

Name: Aditya Labs
Author: Aditya Labs

Freshdesk is a ticket-first customer support platform by Freshworks. Aditya Labs is an AI-first agent builder designed for small business customer conversations.

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Aditya Labs is AI-first with industry templates. Freshdesk is ticket-first with AI bolted on. No per-agent pricing.

Feature-by-Feature Comparison

See exactly how Aditya Labs and Freshdesk stack up across the features that matter most.

Feature	RECOMMENDEDAditya Labs	Freshdesk
Starting Price	Free / $49/mo	Free / from $15/agent/mo
Pricing Model	Flat monthly — no per-agent	Per-agent pricing
Setup Time	5 minutes	1-2 weeks
No-Code Builder	Yes — drag & drop	Workflow automations (moderate complexity)
Industry Templates	Yes — dental, legal, real estate, etc.	No — generic ticketing
AI-Powered Responses	GPT-powered, trained on your data	Freddy AI (paid add-on)
Ticketing System	Email forwarding	Full ticketing with SLAs
Knowledge Base	Included	Included
Custom Branding	Full white-label	Available on paid plans
Target Audience	Small businesses	SMB to mid-market
Support	Email + Priority	Email + Phone

Key Differentiators

What sets Aditya Labs apart from Freshdesk.

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AI-First vs Ticket-First

Aditya Labs is built around AI conversations. Freshdesk is built around support tickets with AI added later as Freddy AI — a paid add-on.

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No Per-Agent Pricing

Aditya Labs charges a flat monthly fee. Freshdesk charges per agent, so costs scale linearly as your team grows.

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Industry-Specific Templates

Aditya Labs offers pre-built templates for dental, legal, real estate, and more. Freshdesk provides generic ticketing workflows only.

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5-Minute Deployment

Pick a template, customize, embed. Freshdesk requires ticket pipeline setup, agent onboarding, and workflow configuration.

Which Platform is Right for You?

Both are great platforms — the right choice depends on your business size, industry, and needs.

Choose Aditya Labs if...

You want AI-powered conversations, not a ticketing system
You need industry-specific templates out of the box
You want flat pricing without per-agent costs
You want to be live in 5 minutes
You are a small business with limited technical resources

Choose Freshdesk if...

You need a full ticketing system with SLA management
You have a support team needing seat-based agent tools
You want built-in phone channel support
You need field service management features
You are already invested in the Freshworks ecosystem

Frequently Asked Questions

Common questions about Aditya Labs vs Freshdesk.

How is Aditya Labs different from Freshdesk?

Aditya Labs is AI-first — built around intelligent conversations. Freshdesk is ticket-first with AI added as an extra. Aditya Labs also offers industry-specific templates and flat pricing.

Is Freshdesk cheaper than Aditya Labs?

Freshdesk starts at $15/agent/mo but charges per agent. With 3+ agents, Aditya Labs at $49/mo flat becomes cheaper. Plus AI features on Freshdesk cost extra.

Can Aditya Labs handle support tickets?

Aditya Labs forwards conversations via email for your team to follow up. For full ticketing with SLAs and queues, Freshdesk offers more. Most small businesses do not need complex ticketing.

Which has better AI?

Aditya Labs uses GPT-powered AI trained on your specific business data. Freshdesk uses Freddy AI which is a paid add-on with more limited customization.

Can I use both together?

Yes. Some businesses use Aditya Labs for the AI-powered front-end chat and Freshdesk for back-end ticket management.

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